Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed with Voltyra (“we”, “us”, “our”). By placing an order on our website, you acknowledge that you have read, understood, and agree to the terms outlined below.

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (“ACL”) or any other applicable law that cannot be excluded.

1. Order Processing

All orders are subject to processing, verification, quality control, and stock confirmation before dispatch.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Payment verification
  • Quality inspections
  • Operational requirements

Processing time is separate from shipping time and is not included in any estimated delivery timeframe.

2. Shipping Timeframes

Due to the nature of our e-bike kits, batteries, and components, all orders require a minimum estimated delivery timeframe of 2–3 weeks.

By placing an order, you acknowledge and agree that:

  • Delivery times displayed on our website are estimates only and are not guaranteed.
  • Delivery may take up to 60 days from the date of dispatch due to international freight, customs clearance, supply chain disruptions, courier delays, weather events, peak periods, or other circumstances beyond Voltyra’s reasonable control.
  • A delivery timeframe of up to 60 days forms part of the agreed shipping terms accepted at checkout.
  • Delays occurring within this agreed delivery period do not, by themselves, entitle you to cancel your order, request a refund, reverse payment, or initiate a chargeback.

3. Shipping Estimates & Delays

Shipping estimates provided at checkout, in confirmation emails, advertisements, or by customer support are estimates only.

Voltyra is not responsible for delays caused by, including but not limited to:

  • Shipping carriers or courier companies
  • Customs inspections or border authorities
  • International freight congestion
  • Supplier or manufacturer delays
  • Weather events or natural disasters
  • Industrial action or strikes
  • Public holidays
  • Government actions or regulatory requirements
  • Force majeure events
  • Incorrect or incomplete delivery information supplied by the customer

While we will make reasonable efforts to assist customers with delayed shipments, delivery dates cannot be guaranteed.

4. Order Tracking

Where available, tracking information will be provided after your order has been dispatched.

Tracking information may take several business days to activate and update depending on the courier.

Tracking delays do not indicate that a parcel has been lost.

5. Address Accuracy

Customers are solely responsible for ensuring all shipping information is accurate before completing their purchase.

Voltyra is not responsible for:

  • Delays caused by incorrect or incomplete addresses
  • Lost deliveries resulting from inaccurate shipping information
  • Additional shipping or redelivery costs arising from incorrect customer information

If an order has already been dispatched, we may be unable to amend the delivery address.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, GST, VAT, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated:

  • These charges are not included in the purchase price or shipping cost.
  • Payment of these charges is the sole responsibility of the customer.
  • Voltyra has no control over these fees and cannot estimate their amount.

7. Lost or Damaged Shipments

Customers must notify Voltyra within 48 hours of receiving a damaged shipment or within 48 hours of becoming aware that a shipment may be lost.

We may require:

  • Photographs of the packaging and products
  • Carrier reports
  • Proof of delivery
  • Additional supporting documentation

Claims will be assessed on a case-by-case basis in accordance with the relevant courier’s procedures and applicable Australian Consumer Law.

8. Delivery Acceptance

Risk in the goods passes to the customer upon delivery to the nominated delivery address.

Customers are responsible for ensuring someone is available to receive deliveries where a signature is required.

Additional courier fees for failed delivery attempts, redirection, storage, or re-delivery are the responsibility of the customer.

9. Contact Us

If you have any questions regarding your shipment, please contact Voltyra’s customer support team and include your order number so we can assist you as quickly as possible.