Shipping policy

This Shipping Policy applies to all orders placed with Voltyra ("we", "us", "our"). By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Order Processing

All orders are subject to processing and verification before dispatch. Processing times may vary depending on:

  • Product availability

  • Order volume

  • Payment verification

  • Quality checks

Processing time is separate from shipping time.

2. Shipping Timeframes

Due to the nature of our e-bike bundle kits and components, all orders require a minimum of 2–3 weeks before arrival.

You acknowledge and agree that:

  • 2–3 weeks is a minimum estimated delivery timeframe, not a guaranteed delivery date

  • Some orders may take longer due to customs clearance, carrier delays, supply chain issues, or unforeseen circumstances

  • Delays do not constitute grounds for cancellation, chargebacks, or refunds

3. Shipping Estimates & Delays

Shipping times provided at checkout, in confirmation emails, or via customer support are estimates only.

Voltyra is not responsible for delays caused by:

  • Shipping carriers or couriers

  • Customs or border inspections

  • Incorrect or incomplete delivery information provided by the customer

  • Weather events, strikes, or force majeure events

4. Order Tracking

Where available, tracking information will be provided once your order has been dispatched. Tracking updates may take several days to become active.

5. Address Accuracy

It is the customer’s responsibility to ensure that all shipping details are correct at checkout.

Voltyra is not responsible for:

  • Delays caused by incorrect addresses

  • Lost parcels due to incorrect or incomplete delivery information

Additional shipping fees may apply for re-delivery or address corrections.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are:

  • Not included in the product price or shipping cost unless stated otherwise

  • The sole responsibility of the customer

7. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, you must notify us within 48 hours of delivery (or expected delivery date for lost shipments).

We may require:

  • Photos of the damage

  • Carrier reports

  • Additional documentation

Resolution will be handled at our discretion in accordance with carrier policies.